k789 FAQ — Everything you want to know, answered right here

Players with a smaller budget should choose slots games with a low minimum bet per spin. Check the minimum and maximum bet amounts before starting a game. Low-volatility games let you play longer with less money and pay out more often, which suits players who want to manage their budget carefully. Read the game's paytable as well to decide whether it suits you.

Free Spins are a special feature that lets you spin the reels without using your own bet. They are usually triggered when three or more Scatter Symbols land on the reels. Winnings from Free Spins are real, and if a Multiplier is included, your winnings can increase further. Not every game includes a Free Spins feature, so read up on the features of the game you plan to play beforehand.

A Progressive Jackpot is a type of jackpot that keeps growing as players continue to play. A small portion of every player's bet is added to the jackpot pool, which is how the amount can build up to be very large. When someone wins the jackpot, the amount resets to zero and starts climbing again. Games with a jackpot feature usually have terms and conditions on how the jackpot is handled, so read those first.

RTP (Return to Player) is the percentage of total bets placed that is expected to be paid back to players over time. For example, an RTP of 96% means that for every 10,000 Ks wagered, players can expect to receive an average of 9,600 Ks back. Keep in mind that this figure is a long-run average calculated over millions of spins, so individual sessions will vary. Games with a higher RTP are generally considered more favorable over the long term.

Volatility describes the pattern of how a game pays out winnings. Low-volatility games pay out frequently but in smaller amounts. High-volatility games may go longer between payouts, but the winnings can be much larger. Low-volatility games suit players with a set budget who want to play for a longer time, while high-volatility games are chosen by those aiming for bigger wins.

For KYC on k789, a Myanmar National Registration Card (NRC) or Passport is accepted. You also need to submit a selfie photo so your identity can be confirmed against the ID data. Make sure your ID photo is clear and sharp — take the shot straight on without any angle or blur.

KYC verification can be requested on your first withdrawal or when your deposit or withdrawal amount exceeds a set limit. This protects your account and helps ensure no unauthorized transactions occur. Completing KYC in advance means your withdrawals will go through smoothly when the time comes.

Documents and personal information submitted by players are stored with SSL encryption. They will not be sold or shared with third parties — they are used only for player verification purposes. For more details, you can read our Privacy Policy.

Common reasons for rejection are an unclear photo or a mismatch between your ID and your account details. If this happens, contact Live Chat and ask for the reason behind the rejection. You can then resubmit with corrected documents, and the 24/7 Live Chat team can help you resolve the issue.

On Android, go to Browser Settings > Privacy > Clear Browsing Data, select only "Cached images and files", and clear it. On iPhone, go to Settings > Safari > Clear History and Website Data. After clearing the cache, close the browser, reopen it, and try loading k789 again. If the problem continues, contact Live Chat.

If your connection drops during a game, the game will resume from where it left off when you reconnect. This is a system designed by the game providers to protect Fair Play and prevent losses on the player's side. However, if the disconnection lasts too long, the game may time out — in that case, you can rejoin and play again.

Yes, you can access k789 directly through your mobile browser. It works well on Chrome, Firefox, or Safari — no app download needed. Keeping your browser updated to the latest version will give you the smoothest experience.

On Chrome (Android), open the k789 website, tap the Menu (⋮), and select "Add to Home screen". On Safari (iPhone), tap the Share button (↑) and choose "Add to Home Screen". This puts an icon on your home screen so you can open k789 with one tap, just like an app.

The wallet or bank account you withdraw to must be registered in your own name. This policy is in place to protect your financial security — withdrawals to third-party accounts are not allowed. For KBZPay, Wave Money, and AYA Pay, the account must be verified under your own name.

You must meet the wagering requirement before you can withdraw welcome bonus funds. k789's welcome bonus requires wagering 15 times the bonus amount. For example, if you receive a 20,000 Ks welcome bonus, you need to wager Bonus × 15 = 300,000 Ks before the bonus funds can be withdrawn. Once the wagering requirement is met, you can submit a withdrawal request.

Withdrawal requests go through a review and approval process by our finance team, so there may be a short wait. Normally, withdrawals are completed within 30 minutes to 3 hours. If it has taken longer than that, contact us via Live Chat and provide your Request ID — we will look into it for you.

At k789, the minimum withdrawal per transaction is 20,000 Ks. If your balance is below that amount, you will not be able to submit a withdrawal request. Please check your balance before requesting a withdrawal to make sure you have at least 20,000 Ks.

Withdrawals are normally processed within 30 minutes to 3 hours. This applies to all channels including KBZPay, Wave Money, and AYA Pay. Please note that bank transfers may take a few additional hours.

Log in to k789 and go to Deposit, then select KBZPay. Enter the amount and tap Confirm. Use your KBZPay app to transfer money to the KBZPay details that appear on screen. Once the transaction is done, submit your proof of payment (screenshot) and your account balance will be updated. If you run into any issues, contact us via Live Chat.

At k789, the minimum deposit is 3,000 Ks regardless of which channel you use — KBZPay, Wave Money, AYA Pay, or bank transfer. The minimum is the same across all channels, so make sure you have at least 3,000 Ks when depositing.

k789 does not charge any transaction fees on deposits from our side. However, payment providers such as KBZPay and Wave Money may apply their own fees — those are governed by the provider's own policy and are not charged by k789. Please check your wallet's fee structure before transferring.

Yes, you can deposit with Wave Money. On the k789 Deposit page, select Wave Money and enter the amount. You will then receive a Wave phone number and a reference code — use your Wave app to send the money to that number. Once the transfer is complete, your k789 account balance will be updated.

k789 offers four deposit channels: KBZPay, Wave Money, AYA Pay, and bank transfer. AYA Pay follows the same minimum deposit of 3,000 Ks as the other channels. To deposit, log in, go to Deposit, and select the channel you want to use.